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Terms and condition



Welcome to the Westend Coffee Club app. This platform is designed exclusively for Westend Coffee outlets, offering services such as food delivery, takeaway, dine-in reservations, and subscription-based purchases. By accessing or using the app, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using the app.

1. Acceptance of Terms

By downloading, installing, or using the Westend Coffee Club app, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Privacy Policy.

2. Services Offered

The app provides the following services exclusively for Westend Coffee outlets:

  • Dine-In Reservations – Book a table at your preferred outlet.

  • Takeaway – Order food in advance for pick-up.

  • Delivery – Get your favorite items delivered to your location.

  • Subscriptions – Avail special membership benefits and rewards.

  • Loyalty Program – Earn and redeem rewards through the app.

3. User Accounts

To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your account information and ensuring all details provided are accurate.

4. Orders & Payments

  • Orders placed through the app are subject to availability and confirmation.

  • Payments must be completed through the provided online payment gateways.

  • Refunds and cancellations are subject to our Refund Policy.

5. Subscription Services

  • Subscription plans provide exclusive benefits and discounts.

  • Charges for subscriptions are billed in advance and are non-refundable.

  • You may cancel subscriptions at any time via the app settings.

6. Loyalty & Rewards

  • Points earned through the app can be redeemed for discounts and special offers.

  • Points cannot be exchanged for cash or transferred to another user.

7. Cancellation & Refund Policy

  • Orders once placed cannot be modified. Cancellation requests may be accommodated only if the order has not been processed.

  • Refunds, if applicable, will be processed in accordance with our Refund Policy.

8. Use of the App

  • The app should only be used for personal, non-commercial purposes.

  • Misuse, including fraudulent transactions or abuse of offers, may result in account suspension.

9. Intellectual Property Rights

All content, including logos, images, text, and features of the app, remain the property of Westend Coffee Co.Unauthorized use, reproduction, or distribution is prohibited.

10. Liability & Disclaimers

  • We strive to ensure accurate order fulfillment, but we are not liable for errors or delays due to unforeseen circumstances.

  • We reserve the right to modify, suspend, or discontinue any part of the service without prior notice.

11. Privacy & Data Protection

Your data is handled in accordance with our Privacy Policy. By using the app, you consent to our data collection and usage practices.

12. Changes to Terms & Conditions

We may update these terms at any time. Continued use of the app constitutes acceptance of the revised terms.

13. Governing Law & Jurisdiction

These terms shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Karnataka.

For any queries, please contact us at support@westendcoffee.co